Email inbox
Use your own domain. support@yourcompany.com creates a ticket automatically. MX record or forwarding — whatever works for your setup.
Releap Helpdesk Support your customers with
Support your customers with
codebase context.
Every support ticket in Releap is automatically cross-referenced against your indexed codebase, knowledge base, and planning history. Your team knows what's in the code before they pick up the call.
No credit card required.
Every channel, one queue
A support layer that knows your product.
Voice support
Inbound and outbound calls from the browser. Live transcription via Deepgram. AI hints from your KB during the call. Every recording indexed automatically.
Customer portal
A branded portal for your customers to submit tickets, track issues, and follow your roadmap. Custom domain. No login required for public portals.
Codebase context
Every ticket is cross-referenced against your indexed codebase and KB. Relevant files and articles surface automatically — before your agent asks a question.
One-click to Plan
A bug in the queue becomes an engineering ticket in Plan with one click. The support ticket stays linked. Resolving the code fix auto-closes the support case.
Call analytics
AI clusters your calls by issue type and feature area. One click promotes a cluster to a product Idea for PM review. Customer voice becomes roadmap signal.
From customer call to shipped fix — in one platform.
The loop competitors can't replicate because they don't know your codebase.
- 01 Customer contacts
- 02 AI enriches ticket
- 03 Agent resolves faster
- 04 Pattern becomes product
- 05 Fix ships
How we compare
Built for product teams, not just ticket triage.
| Capability | Releap | Zendesk | Jira SM |
|---|---|---|---|
| Email inbox with custom domain | ✓ | ✓ | ✓ |
| Voice calls with browser softphone | ✓ | ✓ | — |
| Live call transcription | ✓ | — | — |
| Codebase-grounded ticket context | ✓ | — | — |
| KB article suggestions on tickets | ✓ | ✓ | — |
| One-click bug to engineering ticket | ✓ | — | ✓ |
| Call analytics → roadmap Ideas | ✓ | — | — |
| Customer portal with custom domain | ✓ | ✓ | ✓ |
| Planning platform included | ✓ | — | — |