Terms of service
Effective June 8, 2026
Please read these Terms of Service ("Terms") carefully before using the Releap platform. By creating an account or using the Service, you agree to be bound by these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.
1. The Service
Releap is a product development intelligence platform that connects planning, knowledge, code, and release communications in one AI-powered system. The Service includes the web application at lens.releap.app, the Releap VS Code extension, the Releap MCP server, the Releap Chrome extension, associated APIs, and any related documentation.
2. Accounts and Access
You must create an account to use the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us immediately at security@releap.app of any unauthorized use.
Workspace administrators are responsible for managing user access within their workspace. We reserve the right to suspend or terminate accounts that violate these Terms.
3. Integrations and Third-Party Connections
The Service integrates with third-party platforms (GitHub, Jira, Confluence, Slack, Aha, Figma, and others). By connecting these integrations, you authorize Releap to access the data you specify on those platforms, subject to the permissions you grant.
GitHub integration uses a GitHub App with read-only scope by default. Optional write workflows (PR comments, ticket-to-draft-PR) require separate workspace-admin authorization. You may revoke integrations at any time from your workspace settings.
4. Acceptable Use
You may not use the Service to: (a) violate any applicable law or regulation; (b) infringe any intellectual property rights; (c) transmit malicious code or interfere with the Service; (d) attempt to gain unauthorized access to the Service or other customers' data; (e) reverse-engineer, decompile, or disassemble any part of the Service; (f) resell or sublicense the Service without our written consent; or (g) use the Service in any manner that could harm Releap or its customers.
5. Customer Data
You retain all rights to the data you submit to the Service ("Customer Data"). You grant Releap a limited license to process Customer Data solely to provide the Service.
We will not: (a) use Customer Data to train AI or machine learning models; (b) share Customer Data with third parties except as required to provide the Service (see our sub-processor list); or (c) access Customer Data except to provide the Service, comply with legal obligations, or resolve technical issues with your permission.
Data residency: all Customer Data is stored in Google Cloud Platform us-central1 (Iowa, USA). LLM inference calls to Anthropic and OpenAI are subject to zero-data-retention API agreements.
6. Pricing, Billing, and Cancellation
Current pricing:
- Pro: $25/seat/month or $240/seat/year
- Business: $299/month or $2,868/year (flat)
- Growth: $699/month or $6,708/year (flat)
- Enterprise: custom annual contract — contact sales@releap.app
Every workspace begins with a 30-day Pro trial. No credit card required. After the trial expires, the workspace moves to read-only mode; your data is retained for 90 days while you decide whether to subscribe.
AI-backed actions draw from a monthly usage pool included in your plan. Additional usage blocks are available for purchase. Billing is handled by Stripe. You can cancel any time from Settings > Billing. Refunds and proration follow Stripe's standard subscription model. Annual subscriptions are non-refundable after 14 days from purchase.
7. Intellectual Property
Releap retains all rights to the Service, including the platform, AI models, algorithms, interfaces, and documentation. These Terms do not transfer any Releap intellectual property to you.
You retain all rights to Customer Data and to any output you generate using the Service. We claim no ownership over outputs generated by the Service on your behalf.
8. Confidentiality
Each party agrees to keep the other party's confidential information confidential and not to disclose it to third parties, using at least the same degree of care it uses for its own confidential information (no less than reasonable care). This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
9. Security
We implement industry-standard security controls to protect the Service and Customer Data, including: AES-256-GCM encryption at rest, TLS 1.2+ in transit, mTLS for inter-service communication, GCP Cloud KMS key management, MFA on all production access, and regular penetration testing. Our security posture is documented at releap.app/security.
You are responsible for using strong authentication (including MFA) within your workspace and for securing your API keys.
10. Availability and SLAs
We target 99.9% monthly uptime for the core API and application surface, excluding scheduled maintenance. Service status is available at status.releap.app. Our DR plan commits to RPO 1 hour and RTO 4 hours for disaster recovery scenarios.
Scheduled maintenance will be communicated via status.releap.app with at least 24 hours advance notice where practicable.
11. Privacy
Our collection and use of personal data is governed by our Privacy Policy at releap.app/privacy. By using the Service, you agree to the Privacy Policy.
12. Warranties and Disclaimers
We provide the Service "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or uninterrupted.
AI-generated content produced by the Service may be inaccurate. You are responsible for reviewing and validating any AI-generated output before relying on it.
13. Limitation of Liability
To the maximum extent permitted by law, Releap's total liability to you for any claims arising from these Terms or the Service will not exceed the fees you paid to us in the 12 months preceding the claim. In no event will Releap be liable for indirect, incidental, special, consequential, or punitive damages.
14. Indemnification
You agree to indemnify and hold harmless Releap from any claims, damages, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service in violation of these Terms; (b) Customer Data you submit to the Service; or (c) your violation of applicable law.
15. Term and Termination
These Terms are effective until your account is terminated. Either party may terminate for convenience with 30 days written notice. We may suspend or terminate your account immediately for material breach of these Terms, including non-payment, or if required by law.
Upon termination: (a) your access to the Service will end; (b) Customer Data will be retained for 90 days and then deleted; (c) you may request expedited deletion at privacy@releap.app; and (d) a deletion certificate will be issued upon completion.
16. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified by email or in-app notice at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to the updated Terms, you may terminate your account before the effective date.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law principles. Any disputes will be resolved by binding arbitration under the AAA Commercial Arbitration Rules, with proceedings in Atlanta, Georgia, except that either party may seek injunctive relief in any court of competent jurisdiction.
18. Enterprise and Custom Agreements
For Enterprise customers, these Terms are supplemented by or superseded by the executed Master Subscription Agreement (MSA). In the event of conflict, the MSA controls. Contact sales@releap.app for Enterprise contract terms or a copy of the current MSA template.
19. General
- Entire Agreement: These Terms (together with the Privacy Policy and any applicable MSA) constitute the entire agreement between you and Releap regarding the Service.
- Severability: If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect.
- Waiver: Failure to enforce any provision is not a waiver of future enforcement.
- Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Notices: Notices to us should be sent to legal@releap.app. We will send notices to the email address on your account.
Questions about these Terms? Contact us at legal@releap.app.